We value your satisfaction with our products and aim to ensure a smooth shopping experience. Please review our Cancellation & Return Policy below:
Cancellation Policy
Order Cancellations:
Orders may be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible due to processing.
How to Cancel:
To cancel an order, please contact us at support@pookiebaby.in with your order details as soon as possible.
Return & Refund Policy
Eligibility for Returns:
We accept returns for defective or damaged items within 7 days of delivery. Products must be unused, in their original packaging, and accompanied by a proof of purchase.
Return Process:
To initiate a return, contact us at support@pookiebaby.in with your order details. We’ll guide you through the return process and provide a shipping label if necessary.
Refunds:
Refunds will be processed to the original payment method within 5-7 business days after receiving and inspecting the returned product. Please note that shipping fees may be non-refundable.
Non-Returnable Items:
Customized products or items marked as final sale are non-returnable.
For any questions or assistance, feel free to reach out at support@pookiebaby.in
