Your satisfaction is important to us, and we’re here to help if you’re not fully happy with your purchase. Please review our Refund Policy below:
Refund Eligibility
Damaged or Defective Products:
Refunds are available for items that arrive damaged, defective, or incorrect. Requests must be submitted within 7 days of delivery.
Return Condition:
Items must be unused, in original packaging, and include a receipt or proof of purchase.
Refund Process
Request a Refund:
To initiate a refund, please contact us at support@pookiebaby.in with your order details and photos (if applicable) of any product issues.
Return Inspection:
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Processing Time:
Approved refunds will be issued to the original payment method within 5-7 business days.
Non-Refundable Items
Customized items, sale items, and gift cards are non-refundable.
For any questions or concerns, please reach out to us at support@pookiebaby.in
